STORE POLICY & FAQ

The Info You’re After

WHAT IS YOUR RETURNS POLICY?

If you are unhappy with an item ordered online please drop me an email at hanna.cottrell@gmail.com to tell me the issue & when I can expect a return to arrive back to me.

Unused & unopened items can be returned within 14 days of receipt. Buyer returns item at their own cost via courier company with tracking & signature.

A refund will be made if the item has been returned unused and in the original packaging. The refund will be made within 7 days to the original payment source.

DO YOU OFFER GIFT CARDS?

Currently I do not offer gift cards.

WHAT ARE THE PAYMENT OPTIONS?

Payment options are offered via Stripe payments for debit & credit cards online or Paypal payment.
In the physical shop I can accept cash, credit & debit cards. No cheques.

WHAT IF MY ORDER IS OUT OF STOCK & I HAVE PAID?

I reserve the right to cancel any online orders if the items have gone out of stock or I am not able to ship the order due to size/weight. A full refund will be made immediately if this should happen.
I will email you immediately if for any reason the order cannot be fulfilled due to stock or manufacturing or delivery issues.

HANNA COTTRELL DESIGNS

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