FREQUENTLY ASKED QUESTIONS & PRIVACY POLICY

FAQ about the nursery & online shop

WHAT IS YOUR ONLINE SHOP RETURNS POLICY?

If you are unhappy with an item ordered online please drop me an email at hanna.cottrell@gmail.com to tell me the issue & when I can expect a return to arrive back to me.

Unused & unopened items can be returned within 14 days of receipt. Buyer returns item at their own cost via courier company with tracking & signature.
A refund will be made if the item has been returned unused and in the original packaging. The refund will be made within 7 days to the original payment source.

DO YOU SELL GIFT CARDS FOR THE NURSERY?

Yes we do. Gift vouchers can be used on anything in the nursery/gifts.

We cannot give change if the total amount spent is below the voucher amount so change will be made in vouchers.

PRIVACY POLICY

WHEN ARE YOU OPEN?

We are currently CLOSED FOR AUGUST 2020 as we do every year for restocking & refurbishing the site.

From September we will still only be open weekends only.

Saturdays 10-5 & Sundays 10-4

We open again on Saturday 5th of September from 10am - 5pm

We are a seasonal business so we shut at the end of October (tbc) and open again the first weekend of December for Christmas tree sales.

DO YOU LEND/HIRE OUT PLANTS FOR WEDDINGS OR BUSINESSES?

We do not hire or lend plants or stock for use outside of our nursery. We have done this a few times before & stock has gone missing, been damaged or not returned.
As it is our very small family business we cannot afford these losses so we have a blanket policy to say no to requests now.

DO YOU KEEP BEES?

WHAT IF I PAY FOR AN ORDER WHICH IS OUT OF STOCK?

We currently do not keep bees on the site or ground nearby as we hire our our orchard, Pear Tree Meadows as a wedding venue & as guests could be allergic we have decided not to keep bees for the time being.

CAN MY DOG VISIT YOUR NURSERY WITH ME?

I reserve the right to cancel any online orders if the items have gone out of stock or I am not able to ship the order due to size/weight. A full refund will be made immediately if this should happen.
I will email you immediately if for any reason the order cannot be fulfilled due to stock or manufacturing or delivery issues.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Payment options are offered via Stripe payments for debit & credit cards online or Paypal payment.
In the physical shop I can accept cash, credit & debit cards & ApplePay. No cheques.

We welcome well behaved dogs on site as long as your clear up after them!

DO YOU HAVE VOLUNTEERS ON THE NURSERY?

We don't have volunteers on the nursery currently as we have enough work to organise for ourselves, adding volunteers into the mix is too chaotic at the moment!

DO YOU SELL OTHER ARTISTS WORK? WILL YOU SELL MINE?

I do not tend to sell anyone else's work at the nursery as it has been created to sell my own work & pieces that we feel will compliment our stock.

The local town has a strong, wealth of local art, craft & design work selling in independent shops, so I tend to choose very carefully as not to clash with other nearby retailers.

Please do not be offended if I say no! We just know what sells for us.

DO YOU SELL PLANTS ONLINE OR MAIL ORDER?

We do not sell our plants, seeds & a small selection of gifts online via The Big Small Shop but it is  for LOCAL DELIVERIES ONLY (Oxfordshire)

 

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