FAQ about the nursery & online shop
WHAT IS YOUR ONLINE SHOP RETURNS POLICY?
If you are unhappy with an item ordered online please drop me an email at firstname.lastname@example.org to tell me the issue & when I can expect a return to arrive back to me.
Unused & unopened items can be returned within 14 days of receipt. Buyer returns item at their own cost via courier company with tracking & signature.
A refund will be made if the item has been returned unused and in the original packaging. The refund will be made within 7 days to the original payment source.
DO YOU SELL GIFT CARDS FOR THE NURSERY?
Yes we do. Gift vouchers can be used on anything in the nursery/gifts.
We cannot give change if the total amount spent is below the voucher amount so change will be made in vouchers.
DO YOU LEND/HIRE OUT PLANTS FOR WEDDINGS OR BUSINESSES?
WHEN ARE YOU OPEN?
We are a seasonal nursery so we will close for November & all plants will go into our greenhouses & tunnels to overwinter.
I am open during November for gift & decoration shopping via bookable appointments click here. This will be during weekdays & weekends so everyone has the chance to visit the nursery for Christmas shopping as safely as possible.
We open for Christmas tree sales from 10am on Saturday 5th of December. We will be doing our usual hours and days:
DO YOU KEEP BEES?
We do not hire or lend plants or stock for use outside of our nursery. We have done this a few times before & stock has gone missing, been damaged or not returned.
As it is our very small family business we cannot afford these losses so we have a blanket policy to say no to requests now.
I reserve the right to cancel any online orders if the items have gone out of stock or I am not able to ship the order due to size/weight. A full refund will be made immediately if this should happen.
I will email you immediately if for any reason the order cannot be fulfilled due to stock or manufacturing or delivery issues.
Payment options are offered via Stripe payments for debit & credit cards online or Paypal payment.
In the physical shop I can accept cash, credit & debit cards & ApplePay. No cheques.
WHAT IF I PAY FOR AN ORDER WHICH IS OUT OF STOCK?
WHICH PAYMENT METHODS DO YOU ACCEPT?
DO YOU SELL PLANTS ONLINE OR MAIL ORDER?
We currently do not keep bees on the site or ground nearby as we hire our our orchard, Pear Tree Meadows as a wedding venue & as guests could be allergic we have decided not to keep bees for the time being.
CAN MY DOG VISIT YOUR NURSERY WITH ME?
We welcome well behaved dogs on site as long as your clear up after them!
DO YOU SELL OTHER ARTISTS WORK? WILL YOU SELL MINE?
DO YOU HAVE VOLUNTEERS ON THE NURSERY?
We don't have volunteers on the nursery currently as we have enough work to organise for ourselves, adding volunteers into the mix is too chaotic at the moment!
We do not sell our plants, seeds & a small selection of gifts online via The Big Small Shop but it is for LOCAL DELIVERIES ONLY (Oxfordshire)
I do not tend to sell anyone else's work at the nursery as it has been created to sell my own work & pieces that we feel will compliment our stock.
The local town has a strong, wealth of local art, craft & design work selling in independent shops, so I tend to choose very carefully as not to clash with other nearby retailers.
Please do not be offended if I say no! We just know what sells for us.